Case study
Ferry, a leading payroll platform for the hospitality industry, simplifies tip payouts, streamlines payroll, and enhances employee financial security with its innovative, patented technology.
Team growth
2 → 10
Engineers, designers, and QA embedded into Ferry's team over the last year.
Cost reduction
43%
Lower infrastructure spend with faster system performance and improved customer satisfaction.
Roles
Deliverables
The Challenge
Ferry faced significant challenges that impeded growth and efficiency. Their fragmented, insecure legacy codebase created technical bottlenecks, while high infrastructure costs averaging $7,000 per month strained their budget. Frequent product issues resulted in a 60% customer support contact rate. Additionally, unstructured engineering processes led to project delays, threatening go-to-market timelines.
Low Satisfaction
2.0
Mobile app rating
High Infrastructure Costs
$7,000
Per Month
Product friction
60%
Customer issue rate
Delivering Tailored Solutions
Core Portals
The Admin Portal enhances hospitality operations with centralized user data management, payment tracking, and configuration tools. It features internal and customer-facing versions for managing employee data, payment card and wage activities, tip distributions, payroll settings, and FICA tax monitoring — ensuring accurate payments and reduced costs.
Core Portals
The Customer Portal is a powerful tool the support team uses to efficiently address user needs. It facilitates real-time issue resolution, seamless payroll management, and secure account access with 24/7 accessibility, automated notifications, and transaction tracking.
Core Portals
The Tip Portal empowers hospitality employees to seamlessly manage their tips with flexible, customizable configurations. It simplifies tip distribution, enhances transparency, and ensures employees have greater control over their earnings.
Tailored Solutions
Developed and launched an innovative mobile app that empowers hospitality employees with seamless access to same-day tip payouts, wages, and financial tools — with on-the-go convenience, user-friendly navigation, and secure transactions.
Tailored Solutions
Comprehensive technical documentation covering system architecture, maintenance protocols, scalability guidelines, and onboarding processes — providing the Ferry team with a clear framework for troubleshooting, implementing future enhancements, and onboarding users and teammates efficiently.
Tailored Solutions
Assembled and deployed expert engineering and QA teams tailored to Ferry's unique requirements — driving innovation, ensuring robust quality assurance, and adapting to evolving project needs.
Deploy a team that grows with you and delivers measurable outcomes.
